Frequently asked questions
Allergies?
For information about the menu at Malcolm’s Café and common allergies. Read more here.
Childrens’ parties?
Unfortunately we cannot organise children’s parties. However, you are welcome to rent our premises to organise your own parties or events outside our normal opening hours. Email your enquiry to info@alfonskulturhus.com and we’ll be happy to help.
Pushchairs?
There is a sheltered pushchair parking area adjacent to the entrance. Unfortunately you cannot bring pushchairs into the buildings for reasons of safety and restricted space. You can rent a pushchair lock for SEK 10. You will need to leave an ID document as a deposit when you rent the lock. Remember to pick up your ID from the ticket office when returning the lock.
Upgrade your day pass to an annual pass?
Have you had a great day and want to visit us again?
We sell annual passes that give you unlimited visits for one year, starting from the date when you activate the pass. We have annual passes for children, adults and seniors. Annual passes are personal and non-transferable. The annual pass gives you access to all our programme activities.
If you have bought a day pass and then decide to buy an annual pass, you can have your day pass refunded if you do it on the SAME day.
Events?
We rent out our premises outside normal opening hours for meetings and other events. Email your enquiry to info@alfonskulturhus.com
Lockers?
We have lockers where you can store your shoes, clothes or belongings free of charge. Pick up a free token from the ticket office. You can also use our clothes hooks free of charge. You are responsible for your belongings during your visit.
How to reach us?
The Alfie Atkins Cultural Centre is located at Slussgatan 1, next to the Garden Society entrance near Drottningtorget square. Most buses and trams stop at Drottningtorget/Centralstationen (Central Station). Read more here.
Finding your way around the building?
The Alfie Atkins Cultural Centre is a listed two-storey building. The ground floor houses the ticket office, gift shop, café and Alfie Atkins’ block of flats, helicopter, sitting room and theatre. On the upper floor there is a kitchenette, an obstacle course, an exhibition about the author Gunilla Bergström, a playful vision testing installation created by Smarteyes and a few other fun things. Feel free to ask our staff for information. They’ll be happy to help and answer your questions. There are videos and a picture chart on our website to help you plan your visit. Read more here.
Cash?
We are cash-free and accept payment by card or Swish. This is better for the environment, secure, fast and easy.
Guide dogs?
Only trained and marked guide dogs in service are allowed entry. No other animals are allowed.
Companions?
Entry is free of charge for cultural ombudsmen, respite carers, companions and personal assistants, if they are accompanying a child and can provide certification.
Packed lunch?
It is NOT permitted to eat packed lunches in the Alfie Atkins Cultural Centre, except for pre-booked school classes who follow school food regulations. Malcolm’s Café serves snacks and light lunches. If you bring a packed lunch you can eat it in the Garden Society park just outside the Cultural Centre. Your ticket is valid all day. This means you can go out and come back on the same day, provided you show your ticket.
Accidents?
We have a first-aid box in reception for minor injuries. Ask one of our staff members and they’ll help you. In the unlikely event of an accident, we always register the accident in an incident report. This is part of our systematic health and safety procedures and helps prevent future accidents and incidents.
Pensioner discount?
Pensioners can buy an annual pass at a discount rate.
Programme?
We have three or four programme activities every day. To see the current programme, consult the programme calendar on our website.
In-the-event-of-sickness?
All children get sick from time to time, and of course if they’re sick they should stay at home. As a parent, you are responsible for your child’s health and for preventing others from infection.
Whether or not your child should stay at home depends on the child’s needs and general condition. If your child gets symptoms such as a fever, severe coughing, a sore throat, stomach flu, impetigo, chicken pox or an eye infection, the same rules apply as at the child’s preschool or school.
Are you not sure? If you’re unsure, consult a paediatric centre or a medical information service such as Vårdguiden or Sjukvårdsupplysningen.
School bookings?
You’re welcome to book a visit for your school/preschool class. Read more and book here. Your booking won’t be complete until you’ve received a confirmation message from us. We’ll confirm your booking as soon as possible. When you book a school/preschool visit, you get a discount on the admission fee. From 2020, all 4- and 5-year-olds in preschools in Gothenburg will be offered free educational visits to the Alfie Atkins Cultural Centre, thanks to a grant from the City of Gothenburg. More information about this will be published on our website during the spring.
Family day nursery bookings?
Family day nurseries have the same discount on the entrance fee when booking group visits as preschools/schools.. Read more and book here. Your booking won’t be complete until you’ve received a confirmation message from us. We’ll confirm your booking as soon as possible.
Refund pre-booked tickets?
Pre-booked admission tickets are event tickets and are non-refundable. The consumers’ right of withdrawal does not apply to tickets for concerts and other events.
See hallåkonsument.se – Hello Consumer for more information.
Changes to pre-booked admission tickets
Tickets can be changed to a different date up to 12 hours before the planned visit. This can be done via a link in your email receipt.
Shoes?
We prefer children and their adults to take their shoes off indoors, to protect the play surfaces from sand and grit. We have shoe covers that adult visitors can borrow.
Theatre?
The theatre is on the ground floor at the rear of the building. The Alfie Atkins Cultural Centre has two theatre shows every day. We recommend arriving 5–10 minutes before the performance starts to secure your place. The performances last about 15 minutes, which is perfect for even the youngest children. If there are large numbers of visitors, we usually run the show twice. You will find the current programme in the programme calendar. We kindly ask all adults not to use their mobile phone during the performance.
Accessibility?
The building has a lift so all visitors, including wheelchair users, can visit the two floors, and of course we accessible toilets. We are in the Accessibility Database. On our website you’ll find a picture chart and films describing the Centre to help you plan your visit. Read more here.
Toilets?
There are two toilets on the ground floor. One is a disabled toilet with a baby changing table. There are two more toilets in the stairwell. There is another disabled toilet with a baby changing table on the upper floor.
WiFi?
If you should feel an inexplicable urge to go online in the midst of all the play, our WiFi is free of charge for visitors. The WiFi network name is Faster Fifis Wifi.
Age?
The Alfie Atkins Cultural Centre is especially ideal for children from 0 to 8 years old and their adults. Children under 1 have free admission. It’s never too early to start reading aloud, and many children have their first cultural experience at Alfie Atkins’. The Alfie Atkins Cultural Centre is also a popular meeting place for people on parental leave, due to our great value annual pass. The programme activities are short, to suit even younger children.
Annual pass?
The annual pass is valid for 12 months from the date you start using it. If you know you’ll visit us often, this is the ticket for you. Annual passes are personal and non-transferable. We have annual passes for children from 1 year old, adults from 18 years old and seniors from 65 years. For our current prices, read more here, read more here.
7 benefits of an annual pass med årskort
- Pays off from your third visit
- Unlimited visits for one year
- All 1,400 programme activities are included
- Over 700 theatre performances
- 10% discount at Malcolm’s Café*
- 10% discount in Daddy Atkins’ Gift Shop*
- Special activities by special invitation
- *The discount does not apply to the purchase of annual passes, tickets or gift vouchers
Is the annual pass personal to the pass holder?
Yes, our annual pass is personal and non-transferable. If you want a non-personal pass, we recommend our discount card. Read about our ticket types.
Other questions
How is the Alfie Atkins Cultural Centre operated?
The Alfie Atkins Cultural Centre is a non-profit foundation. Its Board of Directors works on a voluntary basis and consists of representatives of the City of Gothenburg, the business community and the Bergström family. We contribute to children’s development through play and learning. Our vision is to be a leading children’s cultural centre where ALL children feel they belong. Operations are run on a non-profit basis. Read more here.
Can I shop in Daddy Atkins’ gift shop without buying an admission ticket?
Yes, you can visit the gift shop without buying a ticket, but do let our staff know to avoid any misunderstandings.
Can I visit Malcolm’s Café without buying an admission ticket?
There is limited space in our café so our paying guests have priority. If there is enough space, two adults without children can visit the café without buying a ticket.
