Frequently asked questions

Allergies?

For information about the menu at Malcolm’s Café and common allergies. Read more here.

Childrens’ parties?

Unfortunately we cannot organise children’s parties. However, you are welcome to rent our premises to organise your own parties or events outside our normal opening hours. Email your enquiry to info@alfonskulturhus.com and we’ll be happy to help.

Pushchairs?

There is a sheltered pushchair parking area adjacent to the entrance. Unfortunately you cannot bring pushchairs into the buildings for reasons of safety and restricted space. You can rent a pushchair lock for SEK 10. You will need to leave an ID document as a deposit when you rent the lock. Remember to pick up your ID from the ticket office when returning the lock.

Upgrade your day pass to an annual pass?

Have you had a great day and want to visit us again?

We sell annual passes that give you unlimited visits for one year, starting from the date when you activate the pass. We have annual passes for children, adults and seniors. Annual passes are personal and non-transferable. The annual pass gives you access to all our programme activities.

If you have bought a day pass and then decide to buy an annual pass, you can have your day pass refunded if you do it on the SAME day.

Events?

We rent out our premises outside normal opening hours for meetings and other events. Email your enquiry to info@alfonskulturhus.com

Lockers?

We have lockers where you can store your shoes, clothes or belongings free of charge. Pick up a free token from the ticket office. You can also use our clothes hooks free of charge. You are responsible for your belongings during your visit.

How to reach us?

The Alfie Atkins Cultural Centre is located at Slussgatan 1, next to the Garden Society entrance near Drottningtorget square. Most buses and trams stop at Drottningtorget/Centralstationen (Central Station). Read more here.

Finding your way around the building?

The Alfie Atkins Cultural Centre is a listed two-storey building. The ground floor houses the ticket office, gift shop, café and Alfie Atkins’ block of flats, helicopter, sitting room and theatre. On the upper floor there is a kitchenette, an obstacle course, an exhibition about the author Gunilla Bergström, a playful vision testing installation created by Smarteyes and a few other fun things. Feel free to ask our staff for information. They’ll be happy to help and answer your questions. There are videos and a picture chart on our website to help you plan your visit. Read more here.

Cash?

We are cash-free and accept payment by card or Swish. This is better for the environment, secure, fast and easy.

Guide dogs?

Only trained and marked guide dogs in service are allowed entry. No other animals are allowed.

Companions?

Entry is free of charge for cultural ombudsmen, respite carers, companions and personal assistants, if they are accompanying a child and can provide certification.

Packed lunch?

It is NOT permitted to eat packed lunches in the Alfie Atkins Cultural Centre, except for pre-booked school classes who follow school food regulations. Malcolm’s Café serves snacks and light lunches. If you bring a packed lunch you can eat it in the Garden Society park just outside the Cultural Centre. Your ticket is valid all day. This means you can go out and come back on the same day, provided you show your ticket.

Accidents?

We have a first-aid box in reception for minor injuries. Ask one of our staff members and they’ll help you. In the unlikely event of an accident, we always register the accident in an incident report. This is part of our systematic health and safety procedures and helps prevent future accidents and incidents.

Pensioner discount?

Pensioners can buy an annual pass at a discount rate. If you’re a member of Smart Senior, you get a SEK 25 discount on an adult day pass (standard price is SEK 125).

Programme?

We have three or four programme activities every day. To see the current programme, consult the programme calendar on our website.

In-the-event-of-sickness?

All children get sick from time to time, and of course if they’re sick they should stay at home. As a parent, you are responsible for your child’s health and for preventing others from infection.

Whether or not your child should stay at home depends on the child’s needs and general condition. If your child gets symptoms such as a fever, severe coughing, a sore throat, stomach flu, impetigo, chicken pox or an eye infection, the same rules apply as at the child’s preschool or school.

Are you not sure? If you’re unsure, consult a paediatric centre or a medical information service such as Vårdguiden or Sjukvårdsupplysningen.

The Alfie Atkins Cultural Centre and the Corona virus, covid-19 (200319)

The Swedish government has decided that gatherings for more than 500 people must not be held in Sweden. The Alfie Atkins Cultural Centre does not have such large gatherings and is therefore not affected by the ban.

The Alfie Atkins Cultural Centre follows the recommendations and guidelines of the Public Health Authority regarding the new disease covid-19.

Questions and answers about covid-19 can be found on the website of the Public Health Authority
Here is information from the City of Gothenburg as a result of the corona virus.

A common preventive measure against respiratory tract infections is to avoid touching the face or eyes and to avoid close contact with sick people. Wash your hands frequently with soap and warm water, before meals, when handling food and after a toilet visit. Hand disinfection gel can be an option when there is no possibility of handwashing. By coughing and sneezing in the arm fold or in a paper handkerchief, infection is prevented from spreading and from contaminating hands.
(Source: Public Health Authority)

PLEASE NOTE! We have sharpened our cleaning procedures to ensure a clean environment during your visit. This applies to cleaning both surfaces and toys. We have information on good hand hygiene in all toilets, at the entrance and at the checkout. Hand disinfection is available in all toilets as a supplement to soap and water. We have further tightened our routines in food handling and have no “self-pick” or buffet. In addition, we ask everyone to pay attention to their fellow visitors by, for example, keeping a distance from one another.

Many children have questions and concerns about the Corona virus. Advise on how you can talk to children about the Corona virus can be found here https://www.krisinformation.se/artiklar/sa-pratar-du-med-barn-om-coronaviruset
(Source: Krisinformation)

This page will be updated regularly.

Välkommen att ta kontakt om du har allmänna frågor om verksamheten

School bookings?

You’re welcome to book a visit for your school/preschool class. Read more and book here. Your booking won’t be complete until you’ve received a confirmation message from us. We’ll confirm your booking as soon as possible. When you book a school/preschool visit, you get a discount on the admission fee. From 2020, all 4- and 5-year-olds in preschools in Gothenburg will be offered free educational visits to the Alfie Atkins Cultural Centre, thanks to a grant from the City of Gothenburg. More information about this will be published on our website during the spring.

Family day nursery bookings?

Family day nurseries have the same discount on the entrance fee when booking group visits as preschools/schools.. Read more and book here. Your booking won’t be complete until you’ve received a confirmation message from us. We’ll confirm your booking as soon as possible.

Shoes?

We prefer children and their adults to take their shoes off indoors, to protect the play surfaces from sand and grit. We have shoe covers that adult visitors can borrow.

Theatre?

The theatre is on the ground floor at the rear of the building. The Alfie Atkins Cultural Centre has two theatre shows every day. We recommend arriving 5–10 minutes before the performance starts to secure your place. The performances last about 15 minutes, which is perfect for even the youngest children. If there are large numbers of visitors, we usually run the show twice. You will find the current programme in the programme calendar. We kindly ask all adults not to use their mobile phone during the performance.

Accessibility?

The building has a lift so all visitors, including wheelchair users, can visit the two floors, and of course we accessible toilets. We are in the Accessibility Database. On our website you’ll find a picture chart and films describing the Centre to help you plan your visit. Read more here.

Toilets?

There are two toilets on the ground floor. One is a disabled toilet with a baby changing table. There are two more toilets in the stairwell. There is another disabled toilet with a baby changing table on the upper floor.

WiFi?

If you should feel an inexplicable urge to go online in the midst of all the play, our WiFi is free of charge for visitors. The WiFi network name is Faster Fifis Wifi.

Age?

The Alfie Atkins Cultural Centre is especially ideal for children from 0 to 8 years old and their adults. Children under 1 have free admission. It’s never too early to start reading aloud, and many children have their first cultural experience at Alfie Atkins’. The Alfie Atkins Cultural Centre is also a popular meeting place for people on parental leave, due to our great value annual pass. The programme activities are short, to suit even younger children.

Annual pass?

The annual pass is valid for 12 months from the date you start using it. If you know you’ll visit us often, this is the ticket for you. Annual passes are personal and non-transferable. We have annual passes for children from 1 year old, adults from 18 years old and seniors from 65 years. For our current prices, read more here, read more here.

7 benefits of an annual pass med årskort

Pays off from your third visit
Unlimited visits for one year
All 1,400 programme activities are included
Over 700 theatre performances
10% discount at Malcolm’s Café*
10% discount in Daddy Atkins’ Gift Shop*
Special activities by special invitation
*The discount does not apply to the purchase of annual passes, tickets or gift vouchers

Is the annual pass personal to the pass holder?

Yes, our annual pass is personal and non-transferable. If you want a non-personal pass, we recommend our discount card. Read about our ticket types.

How is the Alfie Atkins Cultural Centre operated?

The Alfie Atkins Cultural Centre is a non-profit foundation. Its Board of Directors works on a voluntary basis and consists of representatives of the City of Gothenburg, the business community and the Bergström family. We contribute to children’s development through play and learning. Our vision is to be a leading children’s cultural centre where ALL children feel they belong. Operations are run on a non-profit basis. Read more here.

Can we leave the Centre and come back later in the day?

It’s fine for you to go out for some fresh air or have a picnic in the park. Just show your receipt at the ticket counter when you come back. Your day pass is valid all day. If the Centre is full for some reason, you may have to wait a little while and come back later.

Can I shop in Daddy Atkins’ gift shop without buying an admission ticket?

Yes, you can visit the gift shop without buying a ticket, but do let our staff know to avoid any misunderstandings.

Can I visit Malcolm’s Café without buying an admission ticket?

There is limited space in our café so our paying guests have priority. If there is enough space, two adults without children can visit the café without buying a ticket.

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