Frequently asked questions

Accessibility?

On our website you’ll find a picture chart and films describing the Centre to help you plan your visit. Read more here.

There is an elevator to access both floors, and wheelchair-accessible toilets are available.

We are in the Accessibility Database by the Västra Götaland Region.

Accidents?

We have a first-aid box in reception for minor injuries. Ask one of our staff members and they’ll help you. In the unlikely event of an accident, we always register the accident in an incident report. This is part of our systematic health and safety procedures and helps prevent future accidents and incidents.

Age?

The Alfie Atkins Cultural Centre is especially ideal for children from 0 to 8 years old and their adults. Children under 1 have free admission. It’s never too early to start reading aloud, and many children have their first cultural experience at Alfie Atkins’. The Alfie Atkins Cultural Centre is also a popular meeting place for people on parental leave, due to our great value annual pass. The programme activities are short, to suit even younger children.

Allergies?

For information about the menu at Malcolm’s Café and common allergies. Read more here.

Annual pass?

The annual pass is valid for 12 months from the date you start using it. If you know you’ll visit us often, this is the ticket for you. Annual passes are personal and non-transferable. We have annual passes for children from 1 year old, adults from 18 years old and seniors from 65 years. For our current prices, read more here, read more here.

7 benefits of an annual pass med årskort

Pays off from your third visit
Unlimited visits for one year
All programme activities are included
Daily theatre performances
10% discount at Malcolm’s Café*
10% discount in Daddy Atkins’ Gift Shop*
Special activities by special invitation

*Discounts do not apply to the purchase of annual passes, tickets or gift vouchers

Upgrade day pass to an annual pass?

Have you had a great day and want to visit us again?

We sell annual passes that give you unlimited visits for one year, starting from the date when you activate the pass. We have annual passes for children, adults and seniors. Annual passes are personal and non-transferable. The annual pass gives you access to all our programme activities.

If you bought an entrance ticket online and decide during your visit to get an annual pass, you can get your ticket refunded if you purchase and activate the pass on the same day.
Then email us at info@alfonskulturhus.com with your ticket receipt number and the annual pass receipt, and we’ll help you.

Is the annual pass personal to the pass holder?

Yes, our annual pass is personal and non-transferable. If you want a non-personal pass, we recommend our discount card. Read about our ticket types.

Cash?

We are cash-free and accept payment by card or Swish. This is better for the environment, secure, fast and easy.

Changes to pre-booked admission tickets

Tickets can be changed to a different date up to 12 hours before the planned visit. This can be done via a link in your email receipt.

Pre-booked admission tickets are considered event tickets and are non-refundable.

Childrens’ parties?

Unfortunately we cannot organise children’s parties. However, you are welcome to rent Alfie Atkins Cultural Centre to organise your own parties or events outside our normal opening hours. Email your enquiry to info@alfonskulturhus.com and we’ll be happy to help.

Companions?

Entry is free of charge for cultural ombudsmen, respite carers, companions and personal assistants, if they are accompanying a child and can provide certification.

Events?

We rent out our premises outside normal opening hours for meetings and other events. Email your enquiry to info@alfonskulturhus.com

Family day nursery bookings?

Family day nurseries have the same discount on the entrance fee when booking group visits as preschools/schools.. Read more and book here. Your booking won’t be complete until you’ve received a confirmation message from us. We’ll confirm your booking as soon as possible.

Finding your way around the building?

The Alfie Atkins Cultural Centre is a listed two-storey building.

Ground floor: ticket counter, shop, café, Alfons’ high-rise, helicopter, living room, and a theatre.
Upper floor: kitchenette, obstacle course, reading corner, Gunilla Bergström’s studio, and more.

Ask our friendly staff for help at any time.
To prepare for your visit, check out our accessibility page for videos, a digital tour, and a visual map. Read more here.

Guide dogs?

Only trained and marked guide dogs in service are allowed entry. No other animals are allowed.

How to reach us?

The Alfie Atkins Cultural Centre is located at Slussgatan 1, next to the Garden Society entrance near Drottningtorget square. Most buses and trams stop at Drottningtorget/Centralstationen (Central Station). Read more here.

In-the-event-of-sickness?

All children get sick from time to time, and of course if they’re sick they should stay at home. As a parent, you are responsible for your child’s health and for preventing others from infection.

Whether or not your child should stay at home depends on the child’s needs and general condition. If your child gets symptoms such as a fever, severe coughing, a sore throat, stomach flu, impetigo, chicken pox or an eye infection, the same rules apply as at the child’s preschool or school.

Are you not sure? If you’re unsure, consult a paediatric centre or a medical information service such as Vårdguiden or Sjukvårdsupplysningen.

Lockers?

We offer free lockers for shoes, clothes, or other belongings. Coat hooks are also available. You are responsible for your personal items. Please remember to leave the key in the locker when you go home.

Packed lunch?

It is NOT permitted to eat packed lunches in the Alfie Atkins Cultural Centre, except for pre-booked school classes who follow school food regulations. Malcolm’s Café serves snacks and light lunches. If you bring a packed lunch you can eat it in the Garden Society park just outside the Cultural Centre.

Parking?

We do not have a car park. Public transport is the best option.
The nearest stop is Drottningtorget/Central Station.

If arriving by car, parking is available at Nordstan or Heden.
Strollers can be locked in our stroller parking. Bicycle parking is at Drottningtorget.

Pensioner discount?

Pensioners can buy an annual pass at a discount rate.

Programme?

We have three or four programme activities every day. To see the current programme, consult the programme calendar on our

Pushchairs?

There is a sheltered pushchair parking area adjacent to the entrance. Unfortunately you cannot bring pushchairs into the buildings for reasons of safety and restricted space. You can rent a pushchair lock for SEK 10. You will need to leave an ID document as a deposit when you rent the lock. Remember to pick up your ID from the ticket office when returning the lock.

Refund pre-booked tickets?

Pre-booked admission tickets are event tickets and are non-refundable. The consumers’ right of withdrawal does not apply to tickets for concerts and other events.

See hallåkonsument.se – Hello Consumer for more information.

Shoes?

We prefer children and their adults to take their shoes off indoors, to protect the play surfaces from sand and grit. We have shoe covers that adult visitors can borrow.

School bookings?

You’re welcome to book a visit for your school/preschool class. Read more and book here. Your booking won’t be complete until you’ve received a confirmation message from us. We’ll confirm your booking as soon as possible. When you book a school/preschool visit, you get a discount on the admission fee. From 2020, all 4- and 5-year-olds in preschools in Gothenburg will be offered free educational visits to the Alfie Atkins Cultural Centre, thanks to a grant from the City of Gothenburg. These are booked via the preschool department’s cultural coordinators.

Tickets and time slot bookings

You book and purchase your ticket in our ticket shop, even if you already have an annual pass or a special ticket. You can also buy tickets at the cultural center, subject to availability.

If you only wish to visit “G as in Gunilla – Gunilla Bergström’s Studio” exhibition, the entrance fee is the same as a regular visit.

Ticket prices

Please note that our prices vary – lower prices apply on weekdays and higher on weekends and during school holidays.

Theatre?

The theatre is on the ground floor at the rear of the building. The Alfie Atkins Cultural Centre has shows every day included in the entrance fee. The performances last about 15 minutes, perfect even for the youngest children. You will find the current programme in the programme calendar. We kindly ask all adults not to use their mobile phone during the performance. Filming is not allowed.

Toilets?

Two toilets are located on the ground floor, one is wheelchair accessible and has a baby changing table.
Two more are in the stairwell.
One more accessible toilet with a changing table is on the upper floor.

WiFi?

If you should feel an inexplicable urge to go online in the midst of all the play, our WiFi is free of charge for visitors. The WiFi network name is Faster Fifis Wifi.

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